سياسة الاسترداد

Return, Exchange & Refund Policy

Ambassador Trading LLC (myambassador)
(Applicable for Store & Online Purchases – Sultanate of Oman)

1. Customer Satisfaction Commitment

At Ambassador Trading LLC (myambassador), we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied, you may request a return or exchange subject to the conditions below.

2. Return & Exchange Period

• Products may be returned or exchanged within 15 days from the date of delivery or collection.
• Certain categories may have shorter return windows (see Section 6).

3. General Conditions for Return/Exchange

To be eligible, the product must:

• Be unused, unopened, and in original condition
• Include all original packaging, accessories, manuals, and free items
• Be accompanied by:
• Original invoice, OR
• Order number / registered mobile number

4. Defective, Damaged, or Incorrect Products

In accordance with Oman Consumer Protection Law:

If a product is:

• Defective
• Damaged upon delivery
• Not as described

You are entitled to:
✔ Free repair, OR
✔ Replacement, OR
✔ Full refund (if repair/replacement is not possible)

Assessment may be carried out by the authorized service center, and resolution will be processed within a reasonable timeframe.

5. Dead on Arrival (DOA) Products

• Products that fail on first use will be treated as DOA
• Must be reported within 3–5 days of delivery
• Replacement or refund will be processed after verification

6. Non-Returnable / Non-Exchangeable Items

Returns are not accepted for:

• Opened or used products (unless defective)
• Personal care, hygiene, and consumables
• Customized or special-order items
• Digital/activation codes once used
• Products damaged due to misuse
• Products missing packaging or accessories

7. Large Appliances (Special Conditions)

For items such as:

• Refrigerators
• Washing machines
• Air conditioners
• Cooking ranges

Return/exchange will be:

• Subject to technical inspection
• Handled via authorized service centers
• Resolved as per warranty terms if used

8. Refund Policy

• Refunds will be processed after product inspection and approval
• Payment method:
• Card payments → refunded to same card
• Cash payments → refunded via cash or bank transfer
• Processing time: 7–14 working days

Note:

• Delivery & installation charges are non-refundable once completed
• Promotional benefits may be adjusted during refund

9. Exchange Policy

• Exchanges are subject to stock availability
• Price differences will be:
• Charged if higher
• Refunded if lower

10. Delivery & Acceptance Policy

• Customers must inspect products at the time of delivery
• Once signed and accepted, damage claims may not be accepted unless hidden defects are proven

11. Data Responsibility

• Customers must back up personal data before returning devices
• Ambassador is not responsible for data loss

12. Warranty

• Warranty is provided by the authorized supplier/manufacturer
• Valid within the Sultanate of Oman
• Does not cover:
• Physical damage
• Liquid damage
• Unauthorized repairs

13. Store Discretion & Compliance

All returns and exchanges will be handled:

• In accordance with Oman Consumer Protection regulations
• With fairness and transparency

Final decisions will comply with legal obligations and company policy.